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    FAQ & Help Center

    General Questions

    Orders & Shipping

    What shipping methods do you offer?

    How long will it take for my order to arrive?

    When will my order ship?

    How can I track my order?

    How do I check on my order status?

    Duties and Taxes

    Can I change my order?

    My package is lost, what should I do?

    How do I use a promo code or gift card?

    What can I do if the promo code or gift card isn’t working?


    What is our Return Policy?

    Is it easy to return items?

    How do I return an International order?

    How soon will I get my refund?

    What items are returnable?

    What items are non-refundable?

    Product & Sizing

    Size Guide

    Wholesale & Retailers

    How do I carry the Mexicool line in my retail store?

    Can you attend my event and set up a booth to sell Mexicool product?

    Payment Methods

    What payment types do you accept?