Depending on the service you select, your order can take as little as 1 business day and no longer than 9 business days. Please allow up to 1 - 2 business days for processing however most orders ship same day or within 24 hours during the week. Expedited shipments are not available for Saturday delivery. Please note that transit times are measured at the point of shipping.
Our shipping department is open Monday through Friday 8 a.m. - 5 p.m. PST. Orders placed after 12 p.m. are processed the following business day. Please allow up to 1 – 2 business days to fully process your order. Orders are not processed on the weekend. Please note that all ground and non-contiguous shipments are not guaranteed. Delivery dates are based on average transit time.
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking "Order Details." If your order states "Unfulfilled", your order has been received and is being processed by our warehouse. If your order is "Fulfilled," you will see a delivery tracking number.
Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. Mexicool cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info: https://www.dutycalculator.com/.. At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.htmlDuty
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).
There can be additional fees upon delivery beyond taxes and duties.
For example, Canada Post charges a flat, non-refundable fee of $9.95 for all deliveries. Additional fees can include:
Brokerage fee (varies)
Bond Fees-- Usually Bond Fees can be a $10 minimum. And then there is a collection fee of $4.25 upon delivery (It’s always best to highly encourage the customer to pay their fees in advance)
Also, there can be a fee for each additional classification line after the 5 lines ($4.50 per line). So for example, if a customer purchases more than 5 items, they can be charged a fee of $4.50 for each additional item.
Our expedited methods have tracking and faster transit times, but there are in general higher fees than USPS First-Class Mail International.
If you used a coupon on your order, you will be charged the original price. We are legally obligated by Border Agencies to show the original price of that item. The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice. If you purchased a red-line sale item, that sale value will be reflected on the invoice (Not the original price). For example, I added the Juan of a Kind tee and it is currently priced at $25. It was marked down 20% off. When the customs agency receives this order, the invoice will list the original and the marked down price, $25.
*For all things Canadian Customs related, here is a helpful link:
If you need to change or cancel your order, please contact us immediately at email@example.com. We generally process orders as soon as we receive them, and once our warehouse has processed your order, we will be unable to make changes.
Have you entered the code correctly? Try copying and pasting the code into the discount code section in checkout. Please check the terms and conditions of the discount code to make sure this offer is still valid and applies to the items in your cart. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items, select the link provided on your newsletter/our site.
We offer easy return shipping for our international customers. If you are sending back a return from outside the U.S., just reach out to our Customer Service Team at firstname.lastname@example.org and they will assist you. Once your return is approved by our team you will receive a Return Form to fill out and include in your return package. Please note international customers are responsible for paying for the shipping and handling of their return order.
Once your items are delivered and inspected by the store, you'll get your refund notification typically within 48 hours. Please note it can take anywhere between 5 – 10 business days, depending on your bank, to see the amount back in your account. Delivery of the return after you ship it can take 1 - 9 business days depending on the carrier used.
We're happy to issue refunds and exchanges on all non-sale items within 30 days of purchase. Returns sent back after 30 days are subject to a restocking fee and a charge for the shipping labels which will be deducted from the refund. Returned items must be unused, in their original packaging with tags attached, and in re-sellable condition. If you have items damaged during shipping please contact us for how to proceed.
Please contact email@example.com and include your first and last name, store name, address, and store URL, and we'll get back to you with terms and additional info for setting up your account.